Frequently Asked Questions
Coronavirus (COVID-19) Information For Customers
We are here experiencing everything that you are experiencing. We may need to practice social distancing but you are still able to shop online for the latest collections, iconic style drops, unique products, and the best deals.
Where do you ship?
We would love to ship to you no matter where you live in the world but the Corona Virus has caused us to change the way we do business. Transportation is a problem in many countries as borders have been closed or restricted while the world struggles to slow or stop the spread of the virus.
Until conditions change we have limited our shipments to United States, and including Canada and Mexico.
How long does it take to ship my order?
We are a small business and have limited personal while practicing social distancing. Your order can be expected to ship in 24 - 72 hours as there may be processing delays due to limited personal..
Do you offer fast shipping?
We only offer standard shipping at this time.
Can I track my order?
Yes, tracking information will be sent. Sometimes tracking will be refreshed if the original link is not refreshing as it should.
You can also track your order with the provided link.
Do you have a physical store?
Not at this time, but we hope to open one in the future.
How do I select the proper size?
See the size chart for measurements. It is best to take your measurements in cm as this is the most accurate means of measuring.
How to measure your children.
Pets need to have their measurements also.
Do You Accept Returns?
Before a determination can be made to whether you can return an item you just purchased we need to know why you want to make the return.
- Is the Item the wrong color, the wrong size, or the wrong item?
- If the item is broken, please state why you feel it is broken.
- A photo of the item is required for processing your return request. Please email you photo to email@example.com
Once all the facts are known, then a determination can be made to how to proceed with the return authorization. Once the return has been approved, a shipping label will be emailed to you. Please ship the return promptly so that we are able to refund you promptly.
The customer is required to pay shipping charges for all returns made after 14 days of the receipt of their order.
We do allow returns after that period but a restocking fee of 14% of the order plus shipping charges will be deducted from your refund. Returns are allowed up 30 days. Those items must be undamaged and unused.
Please note that shipping charges are non-refundable for returns made after the 14 day period.
For more information visit our Refund Policy.
Wrong Item Received Refund Requests
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
We will open an investigation with our supplier before a full refund is issued for the wrong items received.
Please make sure that photos show the product received, tag, and label information that is clearly legible to help expedite the investigation.
We will investigate with our supplier before determining if a full refund should be allowed.
You will be notified about the final determination in 24 - 48 hours, otherwise, you will be required to return the item you received for a full refund.
How to Request Your Return
- Login to our online return portal using your email address and order ID.
- Choose the products you wish to return from your order.
- Next, email us a photo of the item you wish to return.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided in their packaging.
- We will only refund your money once we receive the returned item.
NO Returns on Some Items
There are a few products that are not returnable for hygiene reasons. These will be noted in the Product's description. The rule is for the protection our consumer's health and safety.